Company Information
What is JOYRIDE's mission?
Creating sweet moments of candy joy. We make great tasting candy without all of
the sugar and all of the junk.
Why do we do it?
Because we love candy (like really, really love candy) but we don’t love sugar crashes, artificial colors, flavors or preservatives. In our world, sweet doesn’t have to suck.
How long has JOYRIDE been in business?
In 2022, Tyler Merrick created JOYRIDE because he wanted to change the way the world eats candy.
His big question: Why is it that traditional candy can make you feel so good but is made with so much sugar and so many artificial ingredients that make you feel so bad?
His answer: JOYRIDE.
Better candy that is better for you – less sugar, no junk, no GMO’s, and plant-based ingredients with real flavor from real food.
Joyrides are never as much fun when you do them alone. So, in 2023, Tyler partnered with Ryan Trahan, a candy enthusiast with a penchant for huge flavor without tradeoffs. He is a co-owner and Chief Creative Officer at JOYRIDE. When he isn’t pursuing our mission of changing the candy world, he creates content for millions of loyal subscribers and is one of YouTube’s top US creators.
What makes JOYRIDE an uncommon candy?
JOYRIDE is the candy that makes you feel so good without all the stuff that makes you feel so bad. We wish that was not so uncommon. JOYRIDE tastes amazing because it is made with real plant-based ingredients. It feels amazing because there are no artificial colors, flavors, preservatives or GMO ingredients. So, join the JOYRIDE. Eat us whenever. Wait – was that weird to say?
Who is Ryan Trahan?
Ryan is an owner and Chief Creative Officer at JOYRIDE and one of YouTube’s top US creators, known for his epic adventures and witty commentary. Ryan's creative content style has garnered him millions of loyal subscribers, often landing his videos at #1 Trending on YouTube. You can check out his content at https://www.youtube.com/@ryan.
Product Information
Where can I find the ingredients in my favorite JOYRIDE product?
You can find ingredients listed on the back of each of our packages, or you can visit the page for each of our products on joyridesweets.com. Just click on your favorite product, and on the right-hand side of the page you will find a drop down labeled “better for you ingredients.” Click the carrot and you will be able to review the ingredients in each of the products.
Are JOYRIDE products vegan/vegetarian?
We are plant-based and considered vegan.
Are JOYRIDE products Kosher or Halal?
No, we are neither. We have no current plans to be certified at this time, but that can change in the future!
Are JOYRIDE products gluten-free?
JOYRIDE items that are being sold on our website are not gluten-free and contain wheat. We have no plans to launch gluten-free versions of these items at this time.
Our ingredient labels and our product pages at joyridesweets.com will clearly indicate if the specific product you choose contains wheat. Our products are made in a facility that also processes milk, peanuts, soy and wheat so please use appropriate caution if you have allergies to these ingredients.
However, our legacy JOYRIDE gummies, lollis, and gum, that are available on our Amazon Store are all gluten-free.
Are JOYRIDE products non-GMO?
Yes, JOYRIDE is non-GMO.
Does JOYRIDE use nuts or dairy in products?
We do not use nuts or dairy in our products, but they are processed in a facility that also processes milk, peanuts, soy and wheat so please use appropriate caution if you have allergies to these ingredients.
What is allulose?
Good question. Allulose is a plant-based, non-artificial sweetener found in foods like raisins or figs. It gives JOYRIDE its sweetness without all the sugar.
Does JOYRIDE contain any artificial colors or dyes?
No, JOYRIDE does not contain any artificial colors, sweeteners or preservatives. (It is why our Sour Blue Raspberry strips are purple and not blue.)
Is JOYRIDE organic?
JOYRIDE is not organic, but is non-GMO, plant-based, lower sugar, and contains no artificial ingredients like artificial colors, artificial sweeteners, artificial flavors, artificial preservatives – basically, no artificial anything. Nada.
How long do I have to eat my JOYRIDE?
Waiting to eat candy has never been our strong suit. For the best JOYRIDE experience, you should enjoy before the Best By date on the back of every JOYRIDE package.
Do JOYRIDE products contain gelatin?
Most do not, but please check the package for the few that do. We list all our ingredients in the ingredient panel on the back of each package, and on their specific product pages on the website. Many of our items do not include gelatin, but each recipe is different so please refer to product specific ingredients to confirm!
Orders & Shipping
Do you accept returns?
As a food (AKA amazing candy) company, we unfortunately cannot accept returns.
Can I exchange the products in my order if I don’t love the flavor?
This is a question that us candy lovers never love to hear. We love JOYRIDE and want you to love it too. Unfortunately, we can’t allow exchanges because food (and candy) cannot be exchanged or returned once shipped. Please send us a note at [email protected] and tell us what you didn’t love about our candy because we want to know.
How do I track my order?
Check your email for a confirmation message and link to count the days until your JOYRIDE arrives.
Can I cancel an order or update the shipping address once the order is placed?
It depends. Before your order has been processed or shipped, you may be able to cancel or update the shipping address by reaching out to us at [email protected]. Once your order is processed, it is unfortunately out of our hands and we are no longer able to cancel or adjust your order.
What if I received the wrong order?
We love surprises but only the good kind. If you are surprised with the wrong JOYRIDE order please reach out to us directly at [email protected] with a photo of your shipment showing us what went wrong, your receipt, and the best by date on the package. We will get it resolved right away and get some JOYRIDE back to you asap.
What if my order arrives damaged?
While we are searching for that perfect package that will arrive untarnished on your doorstep, we do realize that accidents happen. If your delicious candy arrives exposed, bruised and damaged – that’s no good. Please reach out to us at [email protected] and include a photo of your shipment with the unfortunate damage, your receipt, and the best by date on the package.
Do you ship internationally or plan to?
Changing the way the world eats candy is definitely an international endeavor. While we do not currently sell or ship internationally, we hope to tackle that soon. One bag at a time 😊.
*We do not ship to military bases, Puerto Rico or Guam.
Is it normal for my order to still show unfulfilled after a week/when will my order ship?
Yes, orders can take up to 10-14 business days to process as fulfilled, then an additional week to ship.
How long does it take to receive a reply if I contact customer service?
Our goal is to get back to you in 2 business days. We work normal business days and hours so you can count on a reply sometime between 8-5CST, Monday – Friday
I own a store and I want to carry JOYRIDE. Can I order directly from you?
Wow, that is a great compliment and we love to have JOYRIDE in more locations. There are a few guidelines we have for becoming an official JOYRIDE retailer. 1. You exist in the physical brick and mortar world (an actual store where people shop) 2. You have no online sales of JOYRIDE and 3. You have a Federal Tax/Resale ID. If that sounds like you, please reach out to [email protected] and we’ll get to work!
Payment & Account
What forms of payment do you accept?
We accept Apple Pay, Google pay, Shop Pay and major credit cards: Visa, Mastercard, American Express, Discover.
Are there any discount codes available?
Our candy crew receives all active discount codes (another benefit to signing up). Sometimes we spread the love and offer to everyone by mentioning it on our homepage in the top banner.
Does JOYRIDE sell gift cards?
Great idea, but we don’t have the ability to offer them just yet. Gifting JOYRIDE or some merch from our website is a great way to go. Don’t have time to wait for delivery? Check out our store locator for a store near you.
What are the benefits of creating an account?
When you set up an account with JOYRIDE you will have access to your order history, the ability to track your order and hold bragging rights for joining our candy crew email list.
How do I log in to my account?
You can log in to your account by clicking on the little human shape on the top right of the joyridesweets.com homepage just under the purple bar.
How do I change the shipping address on my account?
1. Log in to your account by clicking on the little human shape on the top right of the joyridesweets.com homepage just under the purple bar.
2. Enter your email address and passcode.
3. On the order history page, look on the right hand side of the page where you can view and change your shipping address.
How do I sign up for e-mail or text updates?
At the bottom left-hand corner of our website, you will find an email address entry field to “Join Our Candy Crew”! Once you submit your information you will be part of our list and get insider information like a heads up on new candy or merch drops, fun video content from Ryan, and occasionally even early access to discount codes.
Miscellaneous
Can I become a JOYRIDE ambassador, affiliate or influencer?
We welcome everyone to jump on our JOYRIDE bandwagon to change the way the world eats candy. If you are looking for something more than the satisfaction of spreading the good word, we aren’t quite there yet with a formal affiliate or ambassador program. Keep checking back on our progress, though. We would love to have you!
Who can I contact for interest in a business collaboration?
We’d love to partner up on a joyride together. Send us your idea, your business and contact info to [email protected].
Who do I reach out to for press or media inquiries?
Is JOYRIDE packaging recyclable?
Our packaging is not currently recyclable and we want to change that. If you are a business with a solution for us, please reach out at [email protected]. We are all ears (and worms, and ropes, and strips, and busters).
What stores are you in?
We are in a variety of stores in all 50 states! Check out our store locator to find us in a store near you.
Looking for legacy JOYRIDE product?
Visit our Amazon store
Don't see your question here?
We’d love to help you out! Just reach out to us at [email protected] and we’ll take care of you.